Menadena's Guide to Google Workspace: Your FAQs Answered

Welcome to Menadena's comprehensive FAQ guide! As a trusted Google partner, we understand that navigating the world of Google Workspace can be a bit overwhelming. That's why we've compiled a list of frequently asked questions to help you understand the benefits of working with Menadena, a Google partner, for your Google Workspace needs.

Why Choose Menadena Over Direct Google Workspace Licensing?

1. Pricing Parity: We offer the same pricing as Google, ensuring that you don't pay more for the services you need.
2. Dedicated Support: Unlike direct licensing through Google, Menadena provides personalized support for all your needs.
3. Account Management: For customers billing over $1,000 across all software services, not just Google Workspace, we assign a dedicated account manager to help you maximize your investment.

What is Account Management with Menadena?

Clients investing $1,000 per month in our services are assigned an Account Manager who:

• Builds and maintains customer relationships, understanding your goals and challenges.
• Regularly communicates to understand your needs and expectations.
• Ensures customer satisfaction, addressing concerns and questions promptly.
• Assists in the renewal process, showing the benefits and value of your subscription.

VIP Status: Clients investing over $10,000 a month receive escalated support responses, quarterly account reviews, and priority processing of quotes and orders.

FAQs About Working with Menadena

Q: Are there additional fees for Menadena's services?
A: No. We do not charge additional fees to move accounts to Menadena from other partners unless a specific migration is required, which is not the case with Google Workspace.

Q: When will pricing change?
A: Pricing changes only occur in line with increases from the OEM, in this case, Google. These changes are public and come with official notice.

Q: What is the scope of Menadena's services as a Google partner?
A: As a partner, we provide Tier I, II, & III support for Google Workspace and maintain any necessary escalations to Google Engineering via an Enterprise Support Agreement.

Q: What about payment terms and conditions?
A: All invoicing and payment for Google Workspace are directly through Menadena. Payment methods include Credit Card, ACH, or Manual Invoicing with Net30 terms. We can share our MSA for review, and all future purchases will be through this agreement.

Why Menadena?

Choosing Menadena means you're not just getting a service provider; you're gaining a partner dedicated to understanding your business needs and helping you leverage Google Workspace to its full potential. With our commitment to personalized support and account management, we ensure that your journey with Google Workspace is smooth, efficient, and tailored to your unique business requirements.

For more information or to get started with Menadena for your Google Workspace needs, please contact us. We're here to help you navigate the digital landscape with ease and confidence.